This Booking Cancellation Policy applies to all Users/hosts of neer.com.au Services.
Neer.com.au Services Cancellation Policy
A Landowner, host, organiser or a restaurant using the neer.com.au services must choose one of these six cancellation policies (each, a “Policy”) for each Listing on the neer.com.au services. The selected Policy will apply to each Booking made by a guest or the customer on neer.com.au through or in connection with such Listing:
- Super Flexible – If a guest or a customer cancels booking/reservation any time before the check in day and time listed on the booking/reservation (“Check-In”), the guest or the customer will receive a full refund (minus neer.com.au fees).
- Flexible – If a guest or a customer cancels at least 24 hours before Check-In, the guest or the customer will receive a full refund (minus neer.com.au fees). If the guest or the customer cancels 24 hours or less before Check-In, there will be no refund.
- Moderate – If a guest or a customer cancels at least 3 days before Check-In, the guest or the customer will receive a full refund (minus neer.com.au fees). If the guest or the customer cancels 3 days or less before Check-In, there will be no refund.
- Strict – If a guest or a customer cancels at least 1 week before Check-In, the guest or the customer will receive a full refund (minus neer.com.au fees). If the guest or the customer cancels 1 week or less before Check-In, there will be no refund.
- Super Strict – If a guest or a customer cancels at least 1 week before Check-In, the guest or the customer will receive a 50% refund (minus neer.com.au fees). If the guest or the customer cancels 1 week or less before Check-In, there will be no refund.
- Ultra Strict – If a guest or a customer cancels at least 30 days before Check-In, the guest or the customer will receive a 50% refund (minus neer.com.au fees). If the guest or the customer cancels 30 days or less before Check-In, there will be no refund.
- Ultra Strict (60 days) – If a guest or a customer cancels at least 60 days before Check-In, the guest or the customer will receive a 50% refund (minus neer.com.au fees). If a guest or a customer cancels 60 days or less before Check-In, there will be no refund.
The Policy the Landowner, host, organiser or a restaurant has selected will appear in the ‘Details’ section of the applicable Listing. The guest or the customer will also see the Policy again, and acknowledge and agree to such Policy, immediately before confirming such Booking or Booking Request.
The Check-In corresponds to the ‘check in’ time the Landowner or the host has selected as set forth in a Listing. For example, if a Listing’s ‘check in after’ time is 2pm and the Landowner or the host has selected a Flexible Cancellation Policy, a guest or the customer will get a full refund if the guest or the customer cancels their Booking before 2pm the day before Check-In. If the guest or the customer cancels at 5pm the day before the Check-In, there will be no refund.